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FAQ

FAQ

How To Get To The Apartment Complex

Centrally located within a five minutes drive from Eagle beach and also five minutes drive form the downtown shopping area and malls. Punto di Oro Villa Park is located in the residential are known as Ponton which is just in the middle of it all. Our location is strategically tucked away however still close to the main road connecting Oranjestad to the Hotel area.

Shuttle Service

We are offering a shuttle service form Monday to Friday from 9:00 a.m – 4:00 p.m, Saturday from 9:00 a.m – 3:00 p.m. The rate is USD 3.00 per person and children below 7 years of age can travel with an adult for FREE.

Airport Transportation

We provide our own airport shuttle. The easiest and most cost-effective airport shuttle service to and from the airport. Our friendly drivers, comfortable van and reasonable rates takes the hassle out of calling for a taxi and wasting your time. The one-way trip from the airport is approximately 10 minutes. The rate is minimum USD 10.00 or USD 3.00 per person starting from a group of 4 persons.

Car Rental

If you would like to rent a car during your stay, feel free to contact us to help you. We can arrange attractive packages with our own in-house car rental.

www.alldrive.aw

Shuttle Service

We offer shuttle service from the airport to our hotel on request. The price is $ 20,– one way,  based on max 4 persons including luggage. Each extra person up to a total of 6 persons will be charged $ 5,– extra per person. To reserve your transportation contact us on WhatsApp to receive a confirmation.

 

Front Desk Opening Hours

Monday     : 8.00 am – 4.30 pm
Tuesday    : 8.00 am – 4.30 pm
Wednesday  : 8.00 am – 4.30 pm
Thursday   : 8.00 am – 4.30 pm
Friday     : 8.00 am – 4.30 pm
Saturday   : 8.00 am – 4.30 pm
Sunday     : 9.00 am – 4.00 pm

After office hours you can contact us via WhatsApp +297-7323322

Check-in & Check-Out Time

Check in time start at 3pm (if rooms are available, we will be happy to register you earlier.)

Check-out time is at 11am. For later check-outs, arrangements are possible, however, they are subject to space availability and a surcharge. Please check with the front desk in advance. If a later check-out cannot be arranged, you may have your luggage stored in our office until you are ready to leave. Please remember to make arrangements with us beforehand.

Concierge Service

We are more than happy to assist you with information and reservations for activities, car rentals, restaurants etc.

Please feel free to email/call or WhatsApp us with your questions or requests before your trip or visit us at the front desk while you are on Aruba!

No Smoking Policy

It is strictly forbidden to smoke inside the apartments. Failure to respect this policy will result in a USD 250 penalty.

Free WIFI internet access

Free Wi-Fi is offered to all our guests at Punto di Oro. Wi-Fi is available in your room and on most parts of the property. Upon arrival you will receive the password to connect to the wireless internet.

Location

Punto di Oro Villa Park is located in a residential area known as “Ponton”. Our location is strategically tucked away however still close to the main road connecting Oranjestad to the Hotel area. Centrally located within five minutes driving distance to Eagle Beach, Palm Beach and downtown Oranjestad.

Hotel Layout

Punto di Oro apartments has a beautiful tropical garden surrounded by palm trees, offering a lot of shading and relaxation to our guests. Every apartment has a private patio or terrace, giving out to the garden. The swimming pool, set amidst this small oasis, together with a cozy gazebo for BBQ’s. This all makes Punto di Oro a pleasant retreat.

Free Parking at Punto di Oro

Punto di Oro offers complimentary car parking on property with 24 hours security. Car parking is subject to availability.

Cancellation Policy and Fees

Room (s) canceled between 90-31 days before check in: 100  % Refund
Room (s) canceled between 30-15 days before check in:  50  % Refund
Room (s) canceled between 14-01 days before check in:   0  % Refund

Travel & Cancellation Insurance

We recommend all guests to have a travel insurance in place for losses due to last-minute cancellations. Please carefully read our cancellation policy, and consider contacting your insurance agent.

Late Check-out

Standard check-out time is 11 am. Late Departure is based on availability and management discretion and will be charged $ 40,– your room will be available to you until 4 pm.

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